About Dealer

Metro Ford Auto Sales is one of the leading Used Car Dealer in Tupelo, Mississippi. Find Address, Contact Number, Reviews & Ratings, Photos, Maps of Metro Ford Auto Sales, Tupelo, Mississippi. Metro Ford Auto Sales is located at 1000 Barnes Crossing Rd, Tupelo, MS 38804, United States. You can contact them at contact number and using contact form given below.

Metro Ford Auto Sales Work Hours

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 8:30 AM – 4:00 PM
Sunday: Closed

Location

1000 Barnes Crossing Rd, Tupelo, MS 38804, United States

Contact business

    • Chad Diaz
      November 30, -0001 at 12:00 am

      The service advisors and techs at this dealership were awesome! My card was making an odd noise that other dealers said was normal for a hybrid. The tech here noticed the noise but wasn’t completely sure if it was normal. He then agreed to ride with me so I could demonstrate the circumstances that caused the noise to occur. The dealership then replaced my fuel pump under warranty and I now have a silent car. I am beyond thrilled with the excellent level of service that I received at this location and I highly recommend their service department.

    • Kristie Bowlin
      November 30, -0001 at 12:00 am

      These guys will help you find exactly what you are looking for. You cannot find more sincere salesmen. Go see Eric. He is legit and honest.

    • Jerry
      November 30, -0001 at 12:00 am

      I purchased a Ford Fusion in October 2012 at Metro Ford in Tupelo, MS. This car has had several recall issues that I have had fixed; however, I am having numerous issues specifically with the door latches.

      I believe the first problematic occurrence with the door latches happened in October 2017. Of course, a recall was issued on the door latches, so my car was fixed at no cost to me. A few months later, in May 2018, the second occurrence happened. Again, since the door latches were under a warranty, the services and parts were provided at no personal cost. On September 6, 2019, the third occurrence happened and, to my dismay, I had to pay out of my own pocket for the services and parts since the year-long warranty had expired. I was also charged for a new battery since mine died over the weekend before my car could be serviced, which was done on September 9, 2019 at Earnhardt Ford in Chandler, AZ. I spent $534.02 for the door latch, a new battery, and the services needed to replace the parts. I should not have been responsible for paying for these parts, as this is a continuous issue with the car. I’ve even heard of several other customers having the exact same issue with this type of car.

      The first two issues with the latches were fixed at my home dealership.

      On Saturday, September 7, 2019, I spent 8 hours on the phone with Ford’s rude customer service representatives, elusive supervisors, and the dealerships (both home dealership and visiting dealership). Those who notated on my account could not even document my issue correctly.

      On Monday, September 9, 2019, I called to speak with the service manager at my home dealership in Tupelo, MS. His name is Robbie. He agreed that I should not have to pay for this and told me he would get me in connection with someone who might help, a guy named Le’Stephens. After a week of calling both Robbie and Le’Stephens (who are equally impossible to reach due to being out of office so much), I finally talked to them again and nothing was done about my issue.

      There were several management issues apparently going on in Earnhardt Ford in Chandler, AZ. Dave was the manager then, but I’ve heard there is a new manager now. Dave was just as hard to reach over the phone and I only talked to him once, on the day my third issue occurred, in which he told me to contact my home dealership. This was the dealership that charged me for the services and I will be leaving a poor rating on their page as well.

      When I desired to write a letter to home office, I was given the wrong address (and I’m just finding that out today) and now I will have to send off a second letter tomorrow.

    • Amy Johnson
      November 30, -0001 at 12:00 am

      Great service, friendly staff and great prices. Go see them.

    • Brittany Curtis-King
      November 30, -0001 at 12:00 am

      Great fast reliable service. They are knowledgeable and have great personality and attitude and confidence about there job

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